Patterns that cross industries
Different businesses. Familiar kinds of work.
These systems began in different settings, but the work underneath them is not limited to one industry. A clinic, manufacturer, professional firm, retailer, nonprofit, or public agency may all need to manage changing requests, guide a complex decision, coordinate handoffs, complete a controlled transaction, or turn field updates into usable records.
The labels separate a working public demonstration, systems implemented inside the pre-production Zestli platform, and work still in development. They are engineering examples—not client case studies or claimed business outcomes.
01 / Change coordinationWorking demo
Configurable Operations Partner
When a request changes, the details often split across email, notes, drawings, and the old job record. This agent checks what changed, updates one current record, prepares the follow-up, and hands people the decisions only they can make.
The reusable patternChange intake and coordination for work spread across messages, files, and records. It fits any team that needs one current version of a job as requests, requirements, or supporting documents change.
Try the guided demo02 / Guided decisionsBuilt · pre-production
Traveler Concierge & Guardian
Planning a trip means balancing preferences, dates, budgets, live options, and the needs of more than one traveler. The concierge keeps those details together, helps shape a coherent plan, and watches for changes that matter after the conversation ends.
The reusable patternGuided decision support that compares changing options, remembers preferences and constraints, and flags relevant updates. The same approach can support procurement, onboarding, product selection, benefits navigation, account service, or another complex choice.
03 / Exception managementBuilt · active development
Host Operations Agent
A guest change can affect the calendar, staff, inventory, a listing, and tomorrow’s arrival plan. This agent brings that work into one place, prepares the update, shows what it used, and keeps the operator in charge of guest promises and business decisions.
The reusable patternException management for changes that affect schedules, capacity, inventory, teams, and customer commitments. It fits appointment-based, location-based, and field operations in any sector.
04 / Controlled transactionsBuilt · pre-production
Travel Commerce Gateway
This system lets another approved assistant search real options, get a current quote, and move a booking forward without bypassing identity, price, payment, or confirmation checks. If a step fails, the transaction does not quietly pretend it succeeded.
The reusable patternControlled access to approved offerings, prices, capacity, and transaction steps. It applies wherever customers, partners, or other software need to search, quote, reserve, order, or pay without bypassing business rules.
05 / Cross-functional workBuilt internally · active development
Hex Internal Operating Agent
Running a company means moving between sales, support, research, finance, projects, and system health. Hex gathers the relevant evidence, brings the right specialist into the work, prepares an action, and stops where a signature or accountable judgment is required.
The reusable patternCross-functional coordination that gathers evidence, routes work, prepares actions, and surfaces accountable decisions. It fits any organization where commitments disappear between sales, service, finance, operations, research, compliance, or leadership.
06 / Field work intakeIn development
Voice & Vision Operations Desk
Some work starts with a spoken update, a site photo, a marked-up document, or someone whose hands are busy. This project lets the agent listen, inspect the supplied material, update the work in view, and recover cleanly when the conversation is interrupted.
The reusable patternMultimodal intake that turns spoken updates, photos, and marked-up documents into structured work. It fits any deskless or field-based team for whom stopping to type into a form is the wrong interface.